?we,? or ?us?), a company incorporated under the laws of Switzerland with registration
number (CHE-173.813.212) and registered (Industriestrasse 28, 9100 Herisau, Switzerland).
I4U understands that your privacy is important and we are strongly committed to protecting
your privacy and the Personal Data or Information that you may provide when you access and
use access content we own or operate on the websites located ingredients4u.com, or any other
websites, pages, features, or content we own or operate (hereafter: the "Site(s)") and/or
when you use our mobile application and related services (referred to collectively
hereinafter as "Services").
In addition, information that you submit to I4U in response to an email request for
information or other outreach from I4U, or through any I4U application processes, will also
scope and breadth of our commitment to privacy. We undertake to ensure that your Personal
Data is handled responsibly and in compliance with the legal requirement of Swiss Federal
Act on Data Protection and its Ordinance and other provisions of Swiss Data protection law.
Furthermore, we ensure compliance with the EU General Data Protection Regulation 2016/679.
By exploring and using I4U¡¯s Site and/or Services, and by submitting information to I4U, you
Where we require your consent to process your Personal Data, we will ask for your consent to
the collection, use, and disclosure of your Personal Data as described further below.
I4U may provide additional "just-in-time" disclosures or additional information about the
data collection, use and sharing practices of specific Services.
discontinue access or use of our Services.
2.DATA & PERSONAL DATA
Personal Data is data that can be used to identify you directly or indirectly, or to contact
cannot be used to identify you.
You may be asked to provide Personal Data anytime you are in contact with us.
I4U may also combine your Personal Data with other information to provide and improve our
products, services, and content (see the section below).
Personal Data to any third party.
2.1.Personal Data we collect
We collect personal data you provide directly to us or which you generate when you open an
account with us, use our Services or our website(s) and platform(s).
When we require certain personal data from users it is because we are required by law to
collect this data or it is relevant for specified purposes. Any information you provide to
us that is not required is voluntary.
You are free to choose whether to provide us with the types of Personal Data requested, but
we may not be able to serve you as effectively or offer you all of our Services when you do
choose not to share certain information with us.
We also collect Personal Data when you use or request information about our Services,
subscribe to marketing communications, request support, complete surveys, or sign up for one
of our events.
We may also collect Personal Data from you offline, such as when you attend one of our
events, or when you contact customer support.
We may use this information in combination with other information we collect about you as
2.2.Data collection when registering / using our Services
When registering on our Site(s), you may be asked to enter:
Personal Identification Information:Full name, date
of birth, age, nationality, gender,
signature, utility bills, photographs, phone
number, home address, and/or email.
Account Identification Information: Username,
password and account settings and preferences.
Formal Identification Information:Tax ID number,
passport number, driver¡¯s license details, national identity card details, photograph
identification cards, and/or credit card information.
Financial Information:Bank account information,
payment card primary account number (PAN), transaction history, trading data, and/or tax
Transaction Information:Information about the
transactions you make on our Services, such as the name of the recipient, your name, the
amount, and/or timestamp.
Employment Information:Office location, job title,
and/or description of role.
We may also collect Personal Data from third party partners and public sources as required
or permitted by applicable law., such as public databases, credit bureaus, ID verification
partners, resellers and channel partners, joint marketing partners, and social media
platforms which include:
Corporate/Business activities for corporate customers.
We might use public databases and ID verification partners to verify your identity. Indeed,
verification partners use a combination of government records and publicly available
about you to verify your identity. Such information includes your name, address, job
public employment profile, credit history, status on any sanctions lists maintained by
authorities, and other relevant data..
In some cases, we may process additional data about you to ensure our Services are not used
fraudulently or for other illicit activities. In such instances, processing is necessary for
to continue to perform our contract with you and others.
2.3.Data collection when visiting our website
When visiting our website, we store every instance of access in a log file and therefore,
the following Data are stored in this process:
Computer or mobile device information
Website from which our domain is accessed and website usage information
Operating system of your computer
Country from which our website is accessed
Name of your internet provider
Name and URL of the Data accessed
Date and time of access
IP address of the accessing computer
These Data are generally anonymized with no personal reference and only used to establish
connection with the website, to ensure ongoing system security and stability and for
statistical purposes. These Data are not associated or stored with Personal Data.
IP address of the accessing computers will be analyzed only in the event of an attack on the
network infrastructure or in case of suspicion of otherwise unauthorized or improper use of
the website and for the sole purposes of defence or use as part of criminal proceedings for
identification purposes and for criminal and/or civil proceedings against the user involved.
IP address is also used to filter out geographical zones from accessing our Services.
3.HOW YOUR PERSONAL DATA IS USED
Our primary purpose in collecting personal information is to provide you with a secure,
smooth, efficient, and customized experience. In general, we use personal information to
create, develop, operate, deliver, and improve our Services, content and advertising, and
for loss prevention and anti-fraud purposes. We may use this information in the following
3.1.To maintain legal and regulatory compliance
Some of our Services might be subject to laws and regulations requiring us to collect and
use your personal identification information, formal identification information, financial
information, transaction information, employment information, online identifiers, and/or
usage data in certain ways.
We must identify and verify customers using our Services in order to comply with anti-money
laundering and terrorist financing laws across jurisdictions. In addition, we use third
parties to verify your identity by comparing the personal information you provided against
third-party databases and public records.
We may require you to provide additional information which we may use in collaboration with
service providers acting on our behalf to verify your identity or address, and/or to manage
risk as required under applicable law. If you do not want to be processing your personal
information for such purposes, then we shall terminate your account as we cannot perform the
Services in accordance with legal and regulatory requirements.
3.2.To enforce our terms in our user agreement and other agreements
We handle sensitive information, such as your identification and financial data, so it is
very important for us and our customers that we are actively monitoring, investigating,
preventing and mitigating any potentially prohibited or illegal activities, enforcing our
agreements with third parties, and/or violations of our posted user agreement or agreement
for other Services. In addition, we may need to collect fees based on your use of our
Services. We collect information about your account usage and closely monitor your
interactions with our Services. We may use any of your personal information collected on our
Services for these purposes. The consequences of not processing your personal information
for such purposes is the termination of your account as we cannot perform our Services in
accordance with our terms.
3.3.To provide I4U¡¯s Services
We process your personal information in order to provide the Services to you.
We cannot provide you with Services without such information.
3.4.To provide Service communications
We send administrative or account-related information to you to keep you updated about our
Services, inform you of relevant security issues or updates, or provide other
transaction-related information. Without such communications, you may not be aware of
important developments relating to your account that may affect how you can use our
3.5.To provide customer service
We process your personal information when you contact us to resolve any questions, disputes,
collect fees, or to troubleshoot problems. We may process your information in response to
another customer¡¯s request, as relevant. Without processing your personal information for
such purposes, we cannot respond to your requests and ensure your uninterrupted use of the
3.6.To ensure quality control
We process your personal information for quality control and staff training to make sure we
continue to provide you with accurate information. If we do not process personal information
for quality control purposes, you may experience issues on the Services such as inaccurate
transaction records or other interruptions. Our basis for such processing is based on the
necessity of performing our contractual obligations with you.
3.7.To ensure network and information security
We process your personal information in order to enhance security, monitor and verify
identity or service access, combat spam or other malware or security risks and to comply
with applicable security laws and regulations. The threat landscape on the internet is
constantly evolving, which makes it more important than ever that we have accurate and
up-to-date information about your use of our Services. Without processing your personal
information, we may not be able to ensure the security of our Services.
3.8.For research and development purposes
We process your personal information to better understand the way you use and interact with
our Services. In addition, we use such information to customize, measure, and improve the
Services and the content and layout of our website and applications, and to develop new
services. Without such processing, we cannot ensure your continued enjoyment of our
Services. Our basis for such processing is based on legitimate interest.
3.9.To enhance your website experience
We process your personal information to provide a personalized experience and implement the
preferences you request. For example, you may choose to provide us with access to certain
personal information stored by third parties Without such processing, we may not be able to
ensure your continued enjoyment of part or all of our Services.
3.10.To facilitate corporate acquisitions, mergers, or transactions
We may process any information regarding your account and use of our Services as is
necessary in the context of corporate acquisitions, mergers, or other corporate
transactions. You have the option of closing your account if you do not wish to have your
personal information processed for such purposes.
EEA Residents: Pursuant to EEA Data Protection Law, we process this personal information to
satisfy our legitimate interests as described above.
3.11.To engage in marketing activities
Based on your communication preferences, we may send you marketing communications to inform
you about our events or our partner events; to deliver targeted marketing; and to provide
you with promotional offers based on your communication preferences. We use information
about your usage of our Services and your contact information to provide marketing
communications. You can opt-out of our marketing communications at any time.
If you are a current customer, we will only contact you by electronic means (email or SMS)
with information about our Services that are similar to those which were the subject of a
previous sale or negotiations of a sale to you.
If you are a new customer, we will contact you by electronic means for marketing purposes
only if you have consented to such communication. If you do not want us to use your personal
information in this way, or to pass your personal information on to third parties for
marketing purposes, please go to the Privacy Rights Dashboard in your account to opt-out or
contact us [email protected]. You may raise such objection with regard to initial or
further processing for purposes of direct marketing, at any time and free of charge. Direct
marketing includes any communications to you that are only based on advertising or promoting
products and services
We will not use your personal information for purposes other than those purposes we have
disclosed to you, without your permission. From time to time we may request your permission
to allow us to share your personal information with third parties. You may opt out of having
your personal information shared with third parties or allowing us to use your personal
information for any purpose that is incompatible with the purposes for which we originally
collected it or subsequently obtained your authorization. If you choose to so limit the use
of your personal information, certain features or our Services may not be available to you.
4.Cookies ¨C Collection & Use of Data collected automatically
Cookies are small files that a site or its service provider transfers to your computer's
hard drive through your web browser (if you have permitted) that enables the site's or
service provider's systems to recognize your browser and capture and remember certain
information. They are widely used in order to make websites work, or work more efficiently,
as well as to provide information to the owners of the site.
Cookies are stored on the hard drive of your computer and do not necessarily transmit your
Personal Data to I4U.
Cookies are used to help I4U understand your preferences based on previous or current site
activity, which enables I4U to provide you with improved services.
Cookies are also used for security purposes and to compile aggregate Data about site traffic
and site interaction so that better site experiences and tools can be offered in the future.
I4U may also use trusted third-party service provider that track this information on I4U¡¯s
behalf. Our service provider(s) will place cookies on the hard drive of your computer and
will receive data that we select to educate us notably on: (i) how visitors navigate around
our site, (ii) what products are browsed, and (iii) general transaction information. Our
service provider(s) analyses this data and provides us with aggregate reports. The data and
analysis provided by our service provider(s) will be used to assist us in better
understanding our visitors' interests in our Site and how to better serve those interests.
The data collected by our service provider(s) may be linked to and combined with data that
we collect about you while you are using the Platform. Our service provider(s) is/are
contractually restricted from using information they receive from our Site other than to
You can choose to have your computer warn you (through your browser settings) each time a
cookie is being sent, or you can choose to turn off all cookies. If you choose to turn
cookies off, some of the features that make your site experience more efficient may not
For the purposes of continuous optimization of the Site, I4U uses the web analysis service
of ¡°Google Analytics¡±. Google Analytics is a web analytics service offered by Google Inc., a
company of the holding company Alphabet Inc., in the US, that tracks and reports website
traffic. The data collected is processed in a non-personally identifying form (IP
Anonymization). Google Inc. discloses this information only to third parties to the extent
required by law. Google uses the Data collected to track and monitor the use of the I4U¡¯ s
website. This Data is shared with other Google services. Google may use the collected Data
to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the I4U Site available to Google Analytics
by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google
Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy
Terms web page: http://www.google.com/intl/en/policies/privacy/.
Other software, such as notably ¡°Hubspot¡± (https://legal.hubspot.com/privacy-policy)
might be used to optimize the Site or to enhance customer navigation.
5.DISCLOSING AND TRANSFERRING PERSONAL DATA
We may disclose your Personal Data to third parties and legal and regulatory authorities,
and transfer your Personal Data outside the EEA, as described below.
There are certain circumstances where we may transfer your personal data to employees,
contractors and to other parties.
We may share information about you with other members of our group of companies, so we can
provide the best service across our group. They are bound to keep your information in
We may also share your information with certain contractors or service providers. They may
process your personal data for us, for example, if we use a marketing agency. Other
recipients/service providers include advertising agencies, IT specialists, database
providers, backup and disaster recovery specialists, email providers or outsourced call
centers. Our suppliers and service providers will be required to meet our standards on
processing information and security. The information we provide them, including your
information, will only be provided in connection with the performance of their function;
We may also share your information with certain other third parties. We will do this either
when we receive your consent or because we need them to see your information to provide
products or services to you. These include credit reference agencies, anti-fraud databases,
screening agencies and other partners we do business with.
Your personal data may be transferred to other third-party organizations in certain
If we're discussing selling or transferring part or all of our business ¨C the information
may be transferred to prospective purchasers under suitable terms as to confidentiality;
If we are reorganized or sold, information may be transferred to a buyer who can continue to
provide services to you;
If we're required to by law, or under any regulatory code or practice we follow, or if we
are asked by any public or regulatory authority ¨C for example the Police;
If we are defending a legal claim your information may be transferred as required in
connection with defending such claim.
Your personal data may be shared if it is made anonymous and aggregated, as in such
circumstances the information will cease to be personal data.
Your information will not be sold, exchanged, or shared with any third parties without your
consent, except to provide I4U Services or as required by law.
If a service provider is located in a country that does not apply the standard of data
protection of Swiss law and EU General Data Protection Regulation, I4U will use a contract
to ensure that your Personal Data has the same level of protection as if protected in
accordance with Swiss Federal Act on Data Protection and its Ordinance and EU General Data
HOW PERSONAL INFORMATION IS SHARED WITH THIRD-PARTY SITES AND SERVICES
Please note that merchants you interact with may have their own privacy policies. Hence I4U
is not responsible for their operations, including, but not limited to, their information
Information collected by third parties, which may include such things as contact details or
location data, is governed by their privacy practices. We encourage you to learn about the
privacy policies of those third parties.
If you authorize one or more third-party applications to access your I4U Account, then
information you have provided to I4U may be shared with those third parties. Unless you
provide further authorization, these third parties are not allowed to use this information
for any purpose other than to facilitate your transactions using I4U Services.
6.TRANSFER OF DATA
We store and process your Personal Data in data centers around the world, wherever we have
our premises or service providers are located.
As such, we may transfer your Personal Data outside of Switzerland or the European Union.
Some of the countries to which your personal data may be transferred do not benefit from an
appropriate protection regulation.
These specific countries can be found
For such international Personal Data transfer collected in the European Economic Area and
Switzerland we use approved Contractual Data Protection Clauses, or require that any third
party located in the U.S. receiving your personal information is certified under the
E.U.-U.S. and/or the Swiss-U.S. Privacy Shield Frameworks and require that the third party
agrees to at least the same level of privacy protection as required under applicable EU
General Data Protection Regulation (GDPR) and in Switzerland under the Swiss Federal Act on
7.SECURITY OF DATA
We store all your Personal Data on a server operated by Acerchem International Inc,
We take all reasonable effort on technical and organizational security measures to protect
your Data from being manipulated, lost or accessed by unauthorized third-parties.
Our website is scanned on a regular basis for security holes and known vulnerabilities in
order to make your visit to our Site as safe as possible.
Your Personal Data is contained behind secured networks and is only accessible by a limited
number of individuals who have special access rights to such systems and are required to
keep the information confidential.
Although no method of transmission over the Internet, or method of electronic storage is
hundred-percent secure, we strive to continually update and improve our security measures
with the most recent technological developments.
We would like to draw your attention on the fact that we normally never ask for financial or
payment information, such as your credit card number, passcode, account number or pin
number, in an e-mail, text or any other communication that we send to you. Please always
check that any website on which you are asked for financial or payment information in
relation to our reservations or services is operated by I4U. The risk of impersonating
hackers exists and should be taken into account when using our website and/or Services.
If you do receive a suspicious request, do not provide your information and report it by
Since we cannot 100% guarantee that loss, misuse, unauthorized acquisition, or alteration of
your data will not occur. Please accept that you play a vital role in protecting your own
Personal Data. When registering with us, it is important to choose an appropriate password
of sufficient length and complexity, to not reveal this password to any third-parties, and
to immediately notify us if you become aware of any unauthorized access to or use of your
Furthermore, we cannot ensure or warrant the security or confidentiality of information you
transmit to us or receive from us by Internet or wireless connection, including email,
phone, or SMS, since we have no way of protecting that information once it leaves and until
it reaches us. If you have reason to believe that your data is no longer secure, please
contact us at the email address, mailing address or telephone number listed at the end of
8.RETENTION OF DATA
I4U will retain your Personal Data only for as long as is necessary for the purposes set out
I4U will retain and use your Personal Data to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your Data to comply with applicable
laws), resolve disputes, and enforce our legal agreements and policies.
Therefore, and In accordance with our record keeping obligations, we will retain Account and
other Personal Data for at least five years (and some up to ten years, as required by
applicable law) after an Account is closed.
8.2.Data Collected Automatically
I4U SA will also retain Data Collected Automatically either generated by the use of the
website or from the website infrastructure itself (for example, the duration of a page
visit)) for internal analysis purposes.
This Data is generally retained for a shorter period of time, except when this Data is used
to strengthen the security or to improve the functionality of our Service, or we are legally
obligated to retain this Data for longer time periods.
Hence, this kind of Data collected via technical means such as cookies, webpage counters and
other analytics tools is normally kept for a period of up to one year from expiry of the
9.DISCLOSURES DUE TO LEGAL COMPLIANCE
I4U complies with all applicable privacy laws and regulations.
I4U may be compelled to surrender personal user or customer information to legal authorities
without express user consent if presented with a court order or similar legal or
administrative order, or as required or permitted by the laws, rules, and regulations of any
nation, state, or other applicable jurisdiction.
restrictions on use of materials provided in or through the Site, we may disclose personal
user information to our affected business partners or legal authorities.
I4U is the Data Controller with respect to your Personal Data. We determine the means and
purposes of processing you Data.
We may process your Personal Data if you consent to the processing, to satisfy our legal
obligations, if it is necessary to carry out our obligations arising from any contracts we
entered with you, or to take steps at your request prior to entering into a contract with
you, or for our legitimate interests to protect our property, rights or safety of I4U, our
customers or others.
Whenever made possible, you can update your Personal Data directly within your account
settings section. If you are unable to change your Personal Data, please contact us to make
the required changes.
Should you have any question or wish you exercise your Rights, please contact our Data
Protection Officer by writing an email at [email protected] so that we may consider
your request under applicable law.
We reserve our right to verify your identity before responding to such requests.
Please note that according to Swiss law, specific Data must be stored for a determined
period of time. Such Data must be therefore remained with I4U until the legal period has
expired. These specific Data are blocked in our system and used only in order to meet legal
10.2.Individual Rights in relation with your Data
Right to access your Personal Data.
You are entitled to ask I4U if we are processing your Data. In case the answer is positive,
you can request that we provide you a copy of your Personal Data we hold. We may require you
specify the information or processing activities to which your request relates.
This information will be provided without undue delay.
Your right to access shall only be limited where the burden or expense of providing access
would be disproportionate to the risks to your privacy in the case in question, or where the
rights of persons other than you would be violated.
Right to correct your Personal Data
You are entitled to request that any incomplete or inaccurate Personal Data we hold about
you is corrected or updated.
Your right to access and rectification shall only be limited where the burden or expense of
providing access would be disproportionate to the risks to your privacy in the case in
question, or where the rights of persons other than you would be violated.
Right to withdraw consent
You have the right to withdraw your consent to the processing of your Personal Data
collected on the basis of your consent at any time. Your withdrawal will not affect the
lawfulness of previous processing based on your consent before the withdrawal.
Right to Erasure of your Personal Data
You are entitled to ask us to delete or remove personal data in certain circumstances. There
are also certain exceptions where we may refuse a request for erasure, for example, where
the personal data is required for compliance with law or in connection with claims.
Right to data portability
If we process your Personal Data based on a contract with you or based on your consent, or
the processing is carried out by automated means, you may request to receive your Personal
Data in a structured, commonly used and machine-readable format, and to have us transfer
your Personal Data directly to another ¡°controller¡± (natural or legal person that determines
the purposes and means of the processing of your Personal Data), where technically feasible,
unless exercise of this right adversely affects the rights and freedoms of others.
Right to restriction of or processing
You have the right to restrict or object to us processing your Personal Data where one of
the following applies:
(a) You contest the accuracy of your Personal Data that we processed. In such instances, we
will restrict processing during the period necessary for us to verify the accuracy of your
(b) The processing is unlawful, and you oppose the erasure of your Personal Data and request
the restriction of its use instead.
(c) We no longer need your Personal Data for the purposes of the processing, but it is
required by you to establish, exercise or defense of legal claims.
Right to Objection to processing
Where we are processing your personal data based on consent or legitimate interests (or
those of a third party) you may object at any time to the processing of your Personal Data.
However, we may be entitled to continue processing your Personal Information based on our
legitimate interests or where this is relevant to the defense of legal claims.
You also have the right to object where we are processing your personal data for direct
You may contest any automated decision made about you where this has a legal or similar
significant effect and ask for it to be reconsidered.
If you believe that we have infringed your rights, we encourage you to contact us first at
[email protected] so that we can try to resolve the issue informally.
You also have a right to lodge a complaint with a supervisory authority, in particular in
the Member State in the European Union where you are habitually resident, where we are
based, or where an alleged infringement of Data Protection law has taken place.
11.CHILDREN'S PERSONAL DATA
We do not knowingly request to collect Personal Data from any person under the age of 18.
If a user submitting Personal Data is suspected of being younger than 18 years of age, I4U will require the user to close his or her account.
We will also take all necessary steps to delete his or her Data as soon as possible.
12.LINKS TO OTHER WEBSITES
I4U¡¯s website may contain links to other sites that are not operated by I4Ug. If you click on a third-party link, you will be directed to that third party's site.
I4U has no control over and assumes no responsibility for the content, privacy policies or practices of any third-party sites or services.
Or by writing to us at:
Industriestrasse 28, 9100 Herisau, Switzerland
Effective Date: September 25, 2020