Can I still run the business with you or order offline (in-person, email) or do I have to use the online platform?

Yes! You can still communicate or place your order in traditional ways like emails. However, we would recommend you to use the platform more frequently as our platform could provide much basic information to you automatically and more efficiently, e.g. our inventory situation for each product, our offer based on different conditions, quality documents etc.

I'm having trouble signing in.

First of all, you may try resetting your password. If you're still having issues, you can contact our customer service colleague via the customer window at the home page, or you can also reach us via [email protected], our customer service team would be happy to assist you.

I want to deactivate my account.

Please email us at [email protected], should you need to deactivate/close your account.

Can't find a product?

If you can't find your product on our website, you can leave a message to us or contact us [email protected]. We will be glad to further assist you.

Is there a time limit to use the platform?

You can use our platform with 24/7 access, our system could always provide automatic offer, paperwork, order placement, real-time inventory with no time limit.

How can I ensure my personal information confidential?

The information on our website / platform is only used for business between you and us, we fully comply with GDPR policy and other private policies. Your personal information won’t be used, transferred, revealed to any other 3rd party without your permittance.